Home > Distributor's Information > Damaged Goods Form >

Damaged Goods Form

Our Policy

Carefully inspect all merchandise immediately upon pick-up/delivery.  Any damaged goods must be noted on the consignee copy of the freight bill at the time of delivery or THE CLAIM WILL BE DISALLOWED.

Please Note:  If the distributor's carrier is used, the manufacturer or distributor's responsibility for the shipment ends at the customer's receiving dock and this form is applicable.  If the customer opts for their own carrier, then the manufacturer or distributor's responsibilities for the shipment ends once the shipment leaves the distributor's shipping dock.   Should the latter decision be made, the Damaged Goods Form is no longer applicable for use and the manufacturer and distributor is no longer responsible.  Your claim must then be addressed between you and your carrier.

All damaged goods must be reported in writing immediately to the carrier for inspection.

With any alleged product damage claims, your distributor must be notified in writing and supplied with appropriate supporting documentation and full particulars within two (2) business days of the order's delivery. 

All damaged goods, including original packaging, MUST BE retained by the customer for inspections and/or returned to your distributor.

All Damaged Goods Claims are pending until your distributor confirms and provides an Authorization Number.  This response may take up to thirty (30) business days.

Click here to download a Damaged Goods pdf document which can be faxed.

Failure to comply fully with these requirements will result in the manufacturer and distributor not assuming any liability whatsoever for resultant losses from damage(s).  Customers shall remain liable for payment in full.

Please complete the form below in its entirety and Submit.