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Short Shipment Form

Our Policy

Carefully inspect all merchandise immediately upon delivery.  Please pay special attention to any boxes that appear to have been opened.  The client has the option of rejecting the shipment or indicating their finding on the consignee's copy of the freight bill at the time of delivery.  With any alleged product shortage claims, your distributor must be notified in writing and supplied with appropriate supporting documentation and full particulars within two (2) business days of the order's delivery or THE CLAIM WILL BE DISALLOWED.

Please Note:  If the distributor's carrier is used, the manufacturer and distributer's responsibilities for the shipment ends at the customer's receiving dock and this form is applicable.  If the customer opts for their own carrier, then the manufacturer and distributor's responsibilities for the shipment ends once the shipment leaves the distributor's shipping dock.   Should the latter decision be made, the Short Shipment Form is no longer applicable for use and the manufacturer and distributor is no longer responsible.  Your claim must then be addressed between you and your carrier.

All Shortage Claims are pending until your distributor confirms and provides an Authorization Number.  This response may take up to thirty (30) business days.

Click here to download a Short Shipment pdf document which can be faxed.

Failure to comply fully with these requirements will result in the manufacturer and distributor not assuming any liability whatsoever for resultant losses from short shipment.  Customers shall remain liable for payment in full.

Please complete the form below in its entirety and Submit.